Privacy Policy

 

Introduction

At TelemedVirtual, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telehealth services. We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure your health information is protected.

Information We Collect

1. Personal Information:
   • Contact Information: Name, email address, phone number, mailing address.
   • Medical Information: Health history, current medical conditions, prescriptions, and other health-related information.
   • Payment Information: Credit card details, billing address (if applicable).
2. Technical Information:
   • Usage Data: Information about how you use our website and services, including IP address, browser type, access times, and pages viewed.
   • Device Information: Information about the device you use to access our services, such as hardware model and operating system.

How We Use Your Information

1. To Provide Services:
   • To facilitate telehealth consultations and deliver medical services.
   • To process payments and manage billing.
2. To Communicate:
   • To send you updates, confirmations, and other administrative messages.
   • To respond to your inquiries and provide customer support.
3. To Improve Our Services:
   • To analyze usage patterns and enhance user experience.
   • To develop new features and services.
4. To Ensure Security:
   • To protect our website and services from unauthorized access and potential threats.

How We Share Your Information

1. With Healthcare Providers:
   • We share your medical information with the healthcare providers you select to facilitate your care in compliance with HIPAA regulations.
2. With Service Providers:
   • We may share your information with third-party service providers who perform services on our behalf, such as payment processing and IT support, ensuring they adhere to HIPAA requirements.
3. For Legal Reasons:
   • We may disclose your information if required by law or to protect our rights and the rights of others, ensuring compliance with HIPAA and other applicable laws.

HIPAA Compliance and Data Privacy

1. HIPAA Compliance:
   • We comply with HIPAA regulations to ensure the confidentiality, integrity, and security of your protected health information (PHI). We implement administrative, physical, and technical safeguards to protect your PHI.
2. Data Encryption:
   • All sensitive data, including PHI, is encrypted during transmission and storage to protect against unauthorized access.
3. Access Controls:
   • Access to your personal information is restricted to authorized personnel only. We use role-based access controls to ensure that only those who need your information to provide services can access it.

Your Choices and Rights

1. Access and Correction:
   • You have the right to access and correct your personal information. You can update your information through your account settings or by contacting us.
2. Data Retention:
   • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
3. Opt-Out:
   • You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us.

Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this policy. Your continued use of our services after such changes constitutes your acknowledgment and acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@telemedvirtual.com
• Phone: (800) 111-2222